IT System Engineer - Intern/Fresher
Chargebee / Den Haag (NL)Apply on site
Provide exceptional customer service to all end users
Consistently demonstrate exceptional customer service to all end users.
Serve as a liaison between staff and technology to resolve issues and achieve desired results.
Delivery of Chargebee's employee technology experience
Assist in integrating new employees into the technology environment through onboarding time frames.
Collaborate with employees across chargebee geographies throughout their tenure to make sure they have the tools and knowledge to be successful.
Assist in training new employees.
Share knowledge with colleagues and end users.
Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues.
Enhance and support chargebee's service offerings and technologies
Assist team in the resolution of helpdesk tickets within established Service Level Agreement timeframes.
Supporting large implementations in a multi-location environment.
Own the life cycle of a help desk ticket from initial submission through resolution or escalation as appropriate.
Proactively identify systemic issues and resolve them.
In instances of escalated tickets, collaborate with internal teams to ensure timely resolution.
Maintain assets inventory.
Identify opportunities for training and documentation and collaborate with senior team members on delivery.
Improve efficiencies in day to day tasks.
Knowledge in managing and creating workflows for cloud based tools and services.
Responsible for asset management, access management, patch management, employee onboarding/offboarding
Experience with MDM/DLP/EPD solutions.
Working knowledge for creating SOPs and process documentation.
Supporting Internal & External IT Audits.
Managing & maintaining company wide software, tools & services.
Other responsibilities as assigned by the IT Lead/Manager., * If you're interested in how subscription businesses can get more efficient.
* If you're hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
* If you can bring empathy to problem solving.
1+ years of professional experience within JAMF/Other MDM solutions and help desk roles.
Understanding of cloud tools, services and workflows.
Proven track record of timely, accurate ticket work and documentation.
Sustained history of proper ticket management, including proper response times, ticket documentation, and successful resolution.
Ability to work independently and efficiently through a heavy workload of varying ticket types.
Expertise with the installation, configuration and troubleshooting of JAMF, Operating systems and Mac Application.
Experience with public speaking in front of medium-sized groups for training purposes.
Experience with troubleshooting and repairing conferencing and audio visual technologies.
Strong communication skills and ability to explain technological solutions to colleagues with a wide range of computer knowledge.
Strong ability to prioritize, manage and complete multiple tasks and long-term projects accurately and efficiently.
Clear and concise written and verbal communication skills.