AI agents are autonomous software entities designed to perform tasks, make decisions, and interact with other agents or systems to achieve specific business goals. They leverage AI technologies to understand and process natural language, learn from data, and adapt to new information. This capability allows them to automate complex processes and provide personalized, efficient, or resilient experiences ¹.

The architecture of AI agents includes defining their identity and goals. The identity specifies the agent’s unique role within a system, while the goals provide direction, guiding the agent’s actions and priorities. This structured approach enables AI agents to collaborate effectively, whether with other AI agents or human users, enhancing overall productivity and innovation in various sectors ¹³.

In recent years, the capabilities of general-purpose AI have expanded significantly, allowing AI agents to manage not only human workforces but also digital labor. This evolution presents promising opportunities for businesses to optimize their operations and improve efficiency ³.