Job opening

Conversation Designer and Developer

Scotty Technologies / Utrecht (NL)

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Job description

As Conversation Designer and Developer you will:
* Create conversation flows from client briefing
* Analyse and structure linguistic data
* Evaluate client requirements
* Manage content
* Provide quality assessment for implemented conversations
* Work collaboratively with Data Science & Development teams to identify and solve problems and challenges
* Work closely with Sales team to deliver meaningful and efficient solutions
* Have a critical outlook on the solutions and propose new ideas to improve conversations


At Scotty Technologies we create Scotty, the conversational AI assistant for phone calls, chats, and emails. We provide companies with a readily accessible digital agent customised to their specific needs and ready to improve customer experience and operational efficiency in any language.

Our current business cases include solutions for Staffing, E-Commerce, Logistics and Retail companies, handling appointment scheduling, customer support automation and much more.

Spread across two office locations in the Netherlands and in Portugal, Scotty Technologies has a growing team of more than 15 members.


You must have
* Authorization to work in the EU
* Excellent verbal and written communication skills in English
* Fluency in one or more non-English languages

It would be great if you
* Have the ability to deal with ambiguity and hectic situations
* are familiar with agile methods

* Have experience in shipping conversational AI products and services
* Have some knowledge or experience with programming and/or annotation languages (exact language and skill level is irrelevant)

Conditions and benefits

* Scope for career advancement
* Hybrid work policy with remote and in-office days
* Self-paced work
* Day off on your birthday

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