Job opening

Customer Insights Analyst

Samotics /  Leiden (NL)

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Job description

At Samotics, we develop AI-based predictive analytics for industrial machinery. The Customer Insights team is looking for a tech- and analytics-minded Customer Insights Analyst, responsible for developing new analytical models and optimizing our processes to bring valuable insights to customers., The customer insights team at Samotics is responsible for understanding customer needs, developing new insights and models, and bringing these to our customers in the most effective way. Currently we work to extract relevant and valuable insights from our two distinct industrial internet of things (IIoT) products:
* A predictive maintenance solution designed to increase the availability of industrial assets and processes
* An energy monitoring solution that enables industrial organizations to address energy waste and carbon footprint

As our customer insights analyst, you will help develop new insights and models, improve our workflow, and drive custom insight reporting for our priority customers. In essence, you will be at the analytical core of our company and play a critical part in helping improve industrial energy efficiency, process gains and machine health., * Retrieve complex data from different sources (e.g., structured database of metrics, one-off datasets, customer inputs) and analyze these for specific customers, or across our base of monitored machines
* Research mechanical engineering, operational and/or energy-related problems to come up with innovative insights based on available data
* Build upon existing analytical models and create new ones to distill insights from this data
* Drive process improvements and the automation of our insight reporting
* Work with our software engineering team to incorporate models and their outputs into our customer-facing dashboard


About Samotics

Passionate about solving the problem of unplanned downtime, Samotics uses AI-driven electrical signature analysis to create smart predictive maintenance solutions that increase productivity and reduce energy waste while saving customers' time and money.

We serve customers such as Total, Schiphol, Nouryon and ArcelorMittal. Our flagship product, SAM4, leverages machine learning algorithms and IoT sensors to detect upcoming failures in critical industrial assets up to months in advance. But SAM4 does more than just prevent unplanned downtime. It also enables the world's largest and most successful industrial companies to significantly reduce energy waste.

We are a growing, energetic company where professionalism, a great atmosphere, and cutting-edge technology go hand in hand. Our team in Leiden, the Netherlands currently has 60 people and continues to grow. Some of these employees work remotely.


This role is ideal for a recent graduate with a passion for data analytics and affinity with mechanical/electrical engineering. This person may already have a background in these fields, but other fields of study may also be relevant. Crucially, the candidate should have an analytical mind, programming experience and a keen interest in deriving insights from data., * Master's degree in engineering, computer science or a related field
* Problem solving with analytical experience in building complex models
* Experience using Python and/or Jupyter Notebook to handle large data sets


* Pragmatic work style: ability to work toward small deliverables, test these with customers/colleagues and improve before expanding to all-encompassing solutions
* Ability to put yourself in the customer's shoes
* Can-do attitude and eager to learn

Conditions and benefits

What we offer
* A competitive salary
* A brand-new, custom-designed office (with 90% recycled materials) at a three-minute walk from Leiden Central Station
* Flexibility to work from home up to 80% of the time*
* Access to a wide range of learning programs
* Generous parental leave
* Daily fresh lunches and healthy snacks when working in the office
* The chance to work on cutting-edge technology that affects industry worldwide
* A fun and professional company culture based on the principle of freedom and responsibility

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