Job opening

Data Analyst

Aigent / Amsterdam (NL)

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Job description

We're looking for a business and product focussed data analyst to help bring our product to the next level.
You will work closely with product management and the AI team to identify product opportunities in our, and our clients' data. You will analyse performance of our product and work with the engineering team to ensure our data supports our goals.


Aigent is a scale-up building technology to assist customer support agents to reduce call handling time and increase customers satisfaction with faster and better responses.We're building the future of the call center industry with exciting software to assist customer service agents handling voice calls. With real-time natural language processing and sentiment analysis we deliver call center agents and their managers real-time advice for handling their ongoing calls.

We predict customer satisfaction and let the agent know how their customer feels about the call, helping to avoid escalations. We ensure that customers and agents achieve their goals better and faster than ever before.

We are very ambitious and we move forward fast. We work on a variety of ambitious projects, developing services to stream and analyse voice in real-time and co-design our backend architecture to deliver a flexible and fast changing product. We challenge each other and have freedom to test, learn, improve and to be innovative every day. We look into new technologies, analysing in-depth state-of-the-art and experimental technologies to find the best possible solutions.


Main Requirements:

  • Your focus is on business over technology: You enjoy the hunt for new information and proving and disproving theories with data.

  • You can answer any question with excel (or google sheets)

  • Knowledge in sql and nosql is a bonus

  • Experience with Metabase, Elasticsearch, Kibana, Grafana are big plus

  • Key Soft Skills: business minded, analytical thinking, independent, proactive, goal oriented


You will work with:

  • Project and Product Management Team
  • Ai team
  • Platform Team (Backend)
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More specifically, your key responsibilities will include:

  • Coming up with and executing own analysis-projects to support product development with information
  • Pro-actively finding interesting and valuable business insights in our data.
  • Create Dashboards on Metabase for business reporting and analysis
  • Work with Google Sheets to analyse data from different internal and external sources
  • Monitor business metrics on a daily basis
  • Support the technical team with log analysis, using Grafana and Kibana data
  • Align with data engineering and backend team on data sourcing and cleaning
  • Investigate and report on business metric root causes with in-depth data analysis
  • Be the owner of data quality for reporting and deep track of data changes, incidents and trends
  • Document and make our data holistically accessible to tech and business teams

We offer:

  • Remote work (with the possibility to work in our Amsterdam office)
  • Challenging and inspiring work environment
  • Flat hierarchy where your voice will be heard
  • Flexible hours (from 7 AM till 7 PM)

If you're ready, join our exciting and game-changing journey as an Intern, contact us, and we'll get in touch with you accordingly.

Conditions and benefits

* Remote work (with the possibility to work in our Amsterdam office)
* Challenging and inspiring work environment
* Flat hierarchy where your voice will be heard
* Flexible hours (from 7 AM till 7 PM)

If you're ready, join our exciting and game-changing journey as an Intern, contact us, and we'll get in touch with you accordingly.

Full description & Apply on site