Job opening

Security Engineer

Aigent / Amsterdam (NL)

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Job description

We are looking for a Security Engineer that will work together with the Security team (Security Specialist and DevOps) towards developing more stringent and higher security standards and ensure that security principals have been applied by following Information Security compliance standards like PCI-DSS and SOC2. We offer a very complex and exciting modern infrastructure for which we require creative solutions where results can be seen fast, stable and within small budgets and of course always with our external and internal customer satisfaction in mind.


We are looking for enthusiastic and pragmatic team members that are keen on adding value in a small but ambitious team, where every voice counts!


Aigent is scale-up, building technology to assist customer support agents to reduce call handling time and increase customers satisfaction with faster and better responses. We're building the future of the call centre industry with exciting software to assist customer service agents handling complex voice calls. With real-time natural language processing and sentiment analysis we deliver call centre agents and their managers real-time support for handling their ongoing calls.


We...

  • ...iterate and do the smallest thing possible to get it out as quickly as possible:
    We don't write large plans, only the first step. We trust that we'll know better how to proceed after something is done. We're doing it right if we're slightly embarrassed by the minimal result in the first iteration. In the beginning, it hurts to make decisions fast and to see that things are changed with less consultation. But frequently, the simplest version turns out to be the best one and you learn on real results and not assumptions and "gut-feeling" what's next. This is explicitly not limited to software development but applies also to things like processes, security, partnerships, marketing and sales.
  • ...are bold and responsible:
    At Aigent we act bold and fearless and we don't wait for others to take action. There is no 'somebody else's problem' and if we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness if our changes break something.
  • ...are disruptive but seek harmony:
    We are a diverse team not only in nationalities, but also in personalities and opinions. We embrace the value we gain through this. Everyone has the responsibility to challenge existing approaches throughout the company, nothing should be safe of criticism or questions. We value and welcome different perspectives, it's what makes us authentic! This approach only works with empathy and patience. We assume only the best intentions from our peers. We make sure others understand what we're trying to say, and ensure we understand others by using active listening.
  • ...bring new ideas and use boring solutions:
    The result counts! We use any means necessary to solve a problem; our toolbox includes anything from ugly solutions and dirty hacks, to using new technologies and coming up with innovative ideas. We keep in mind that technology is a tool, not a goal. We don't stay in our comfort zone and learn (and try!) something new every day. We work smart, not hard.
  • ...stick to the vision and listen to the customers:
    Aigent's goal is to help agents in real time during voice conversations and we keep this in mind whenever we work on our product and technologies. That means we are conscious on what we choose to work and on what we don't work; we always strive to improve the experience for our end user with any change. We listen to the customer and the market to make sure we are adding maximum of value to our customers.

We are very ambitious and we have to move forward fast. We work on a variety of ambitious projects, developing services to stream and analyse voice in real-time and co-design our backend architecture to deliver a flexible and fast changing product. We challenge each other and have freedom to test, learn, improve and to be innovative every day. We look into new technologies, analysing in-depth state-of-the-art and experimental technologies to find the best possible solutions fitting our needs best. We are looking for you as a creative, passionate person who is ready to push the boundaries in all areas.

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Skillsets:

  • An enthusiasm for staying up to date with the very latest updates about security threats and solutions

  • The ability to translate complex IT matters to those without an IT background

  • Experienced with Information Security Audits (evidence collection and policy creation/upholding)

  • Professional problem solver, proactive, team-worker, rigorous and 100% result-driven

  • Ability to handle multiple tasks with confidence and maturity

  • Smart, creative and practical at the same time

  • Critical thinking skills and the ability to solve problems as they arise

  • Experience with the following technologies:
    • Strong understanding of Docker and Kubernetes

    • Strong understanding of Ubuntu, Debian and virtual machine (KVM) based Linux systems on bare-metal

    • Strong understanding of IP-networking, network routing, packet filters, VPNs (OpenVPN, Wireguard)

    • Strong understanding of application security concepts and tools for public and internal facing applications

    • Software-based data storage systems on top of commodity hardware (Minio/S3, Kubernetes Longhorn, etc.)

    • Software firewalls (iptables / netfilter specifically)

    • VPNs (Wireguard and OpenVPN)

    • Detailed technical knowledge of databases and operating system security

    • Expertise across a variety of security products including firewalls, Web Application Firewalls, URL filtering, monitoring and logging, information security and virus protection

    • Experience with network security and networking technologies and with system, security, and network monitoring tools

    • Basic coding skills on one or more languages (such as Bash, Python, etc)




Duties & Responsibilities

  • Identifies vulnerabilities within our network and infrastructure

  • Collects and validate evidence for Audits

  • Ensures that the policies written and established within Aigent are applied properly and are fulfilling security requirements

  • Works in close collaboration with Product Management and the Security team to create tasks for DevOps that ensure any identified issues are solved in a timely manner

  • Responds to, and documents, any security threats, resolves technical faults and allocates resources to deliver real solutions in a cost-effective way

  • Improves our technologies with in-depth knowledge and constructive feedback.

  • Supports our security team in producing evidence, documents and security scans that are needed for compliance and 3rd party security assessments.

  • Proposes and specs out implementation of technical solutions for the compliance and security needs of the company.

  • Understand software, hardware and internet needs while adjusting them according to our business environment

  • Assists Security Specialist (or team) to develop best practices and security standards for the organization

  • Assists fellow employees with cybersecurity needs

Requirement:
A bachelor's degree in cybersecurity or security engineering or equivalent at least 3 years practical experience as a security engineer.

Ok. Last thing...
If you are still not sure, or still scared or feel that you don't meet 100% of the requirement, apply anyway! We don't hire off of keywords. We hire real living people who have voices; who are willing to learn what you need for your career growth. Yes, we want to hear from you! If you are ready, join our exciting and game-changing journey as a frontend developer/UX specialist, click on "apply button" and we'll get in touch with you soonest as possible.


Candidate/profile

* An enthusiasm for staying up to date with the very latest updates about security threats and solutions
* The ability to translate complex IT matters to those without an IT background
* Experienced with Information Security Audits (evidence collection and policy creation/upholding)
* Professional problem solver, proactive, team-worker, rigorous and 100% result-driven
* Ability to handle multiple tasks with confidence and maturity
* Smart, creative and practical at the same time
* Critical thinking skills and the ability to solve problems as they arise
* Experience with the following technologies:
+ Strong understanding of Docker and Kubernetes
+ Strong understanding of Ubuntu, Debian and virtual machine (KVM) based Linux systems on bare-metal
+ Strong understanding of IP-networking, network routing, packet filters, VPNs (OpenVPN, Wireguard)
+ Strong understanding of application security concepts and tools for public and internal facing applications
+ Software-based data storage systems on top of commodity hardware (Minio/S3, Kubernetes Longhorn, etc.)
+ Software firewalls (iptables / netfilter specifically)
+ VPNs (Wireguard and OpenVPN)
+ Detailed technical knowledge of databases and operating system security
+ Expertise across a variety of security products including firewalls, Web Application Firewalls, URL filtering, monitoring and logging, information security and virus protection
+ Experience with network security and networking technologies and with system, security, and network monitoring tools
+ Basic coding skills on one or more languages (such as Bash, Python, etc), A bachelor's degree in cybersecurity or security engineering or equivalent at least 3 years practical experience as a security engineer.

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